TERMS OF SERVICE

Last updated: September 12, 2026

1. Agreement

These Terms of Service ("Terms") govern access to and use of the LOGITERA websites, web applications, mobile applications and related services (together, the "Services") provided by SEZİNSOFT BİLİŞİM TEKNOLOJİLERİ ANONİM ŞİRKETİ ("LOGITERA", "we", "us", or "our"). By creating an account, signing in or using the Services, you agree to these Terms on behalf of yourself and the organization you represent ("Customer").

If the Customer has signed a separate written agreement, order form or proposal with LOGITERA, that agreement prevails over these Terms where they conflict.

2. Business Use Only

The Services are provided on a business-to-business ("B2B") basis. You may use the Services only in connection with the business activities of a Customer and only if you are authorized by that Customer. The Services are not intended for personal or household use.

3. Accounts and Users

• The Customer is responsible for the users it creates or invites, for the permissions it gives them, and for all activity carried out under its accounts.
• Users must keep their login credentials confidential and must inform us without delay of any unauthorized use.
• Information provided to us during registration and use must be accurate and kept up to date.

4. Subscriptions and Fees

Access to paid features, modules and storage plans depends on the Customer's subscription. Fees, billing periods and payment terms are set out in the applicable order form, proposal or pricing page. Unless otherwise agreed in writing, fees are exclusive of taxes. We may suspend paid features if fees remain unpaid after notice.

5. Acceptable Use

You agree not to:

• use the Services in violation of any applicable law or the rights of others;
• upload content that is unlawful, infringing or harmful, or that contains malicious code;
• attempt to gain unauthorized access to the Services, other customers' data or our systems;
• interfere with or overload the Services, or bypass their security or usage limits;
• copy, resell, reverse engineer or build a competing product from the Services, except where the law expressly allows it.

6. Customer Data

The Customer keeps all rights to the data and files it and its users enter into or upload to the Services ("Customer Data"). The Customer grants LOGITERA the rights needed to host, process, transmit and display Customer Data solely to provide, secure and support the Services. The Customer is responsible for having the necessary rights and legal grounds for the Customer Data, including personal data of its employees, drivers and customers. Our handling of personal data is described in our Privacy & Cookies Policy.

7. Connected Cloud Storage Accounts

• The Customer may connect its own Google Drive, Dropbox or Microsoft OneDrive account so that files are stored there. Using these accounts is optional and is also subject to the terms and policies of the respective provider.
• The Customer is responsible for its provider account, including its storage quota, subscription and sharing settings.
• To show files to the Customer's own customers, for example on shipment tracking pages, LOGITERA may create view-only links. Anyone who has such a link can view the file.
• If a connected account is disconnected, its access is revoked, its quota is full, or files are changed or deleted directly in the provider, the related files and links may become unavailable in LOGITERA.
• LOGITERA is not responsible for the availability, outages, data loss or policy changes of third-party providers.
• How LOGITERA accesses and uses data from connected accounts is described in Section 8 of our Privacy & Cookies Policy.

8. Other Third-Party Services and Integrations

The Services may integrate with third-party systems chosen by the Customer, such as ERP, e-invoice, telematics, mapping and messaging services. The Customer's use of those services is governed by its agreements with their providers. LOGITERA is not responsible for third-party services or for data once it is transferred to them at the Customer's instruction.

9. Intellectual Property

The Services, including their software, designs, trademarks and documentation, are owned by LOGITERA or its licensors and are protected by law. Subject to these Terms and the Customer's subscription, we grant the Customer a limited, non-exclusive, non-transferable right to use the Services for its internal business purposes during the subscription term. If you send us suggestions or feedback, we may use them without obligation to you.

10. Availability, Support and Changes

We work to keep the Services available and secure, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, updates and events beyond our reasonable control may affect availability. We may improve, change or discontinue features. Where a change materially reduces a paid feature, we will inform the Customer in advance.

11. Confidentiality

Each party will protect the non-public information it receives from the other party with reasonable care and use it only for the purposes of the Services, except where disclosure is required by law.

12. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available". LOGITERA does not make any warranty that is not expressly stated in these Terms or in a written agreement with the Customer. Route plans, forecasts, analytics and AI-assisted outputs are decision support tools and must be reviewed by the Customer before being relied upon.

13. Limitation of Liability

To the maximum extent permitted by applicable law, LOGITERA is not liable for indirect, incidental, special or consequential damages, or for loss of profit, revenue, business or data. LOGITERA's total liability arising from the Services is limited to the fees paid by the Customer for the Services in the twelve (12) months before the event giving rise to the claim. These limits do not apply where liability cannot be limited by law, including in cases of intent or gross negligence.

14. Suspension and Termination

• We may suspend access if these Terms are seriously breached, if required by law, or if needed to protect the Services or other customers.
• The Customer may stop using the Services at any time, subject to the terms of its subscription.
• After termination, the Customer may request an export of its Customer Data within a reasonable period. Customer Data is then deleted or anonymized, except where we must retain it by law. Files stored in the Customer's connected cloud storage accounts remain in those accounts.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with its revision date. Material changes will be communicated to Customers in advance. Continued use of the Services after the changes take effect means acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The Istanbul Anatolian Courts and Enforcement Offices have jurisdiction over any dispute arising from these Terms.

17. Contact Us

For questions about these Terms, please contact us at:

Logitera · Privacy & Cookies Policy · Terms of Service